Product Consulting Case Study

Open Psychology is a multilingual therapy centre in Madrid that experienced rapid growth alongside increasing complexity. As the team expanded, priorities blurred, responsibilities overlapped and daily work became overwhelming. This case study shows how structured product consulting helped the team regain clarity, alignment and calm progress.

About the Client and the Project

Open Psychology supports an international client base with therapy services delivered by a growing, multidisciplinary team.

At a critical stage of growth, the founders recognised that while the business was successful, the team lacked a shared structure for decision-making, prioritisation and collaboration. Work was often driven by urgency rather than intention. Responsibilities were unclear, conversations looped without resolution and the team felt stretched despite working hard. They needed a neutral partner to help them step back, make sense of what was happening and decide how to move forward together.

How We Helped

We began with individual conversations to understand each team member’s perspective, concerns, and expectations.

This process revealed that the team was united in their long-term vision, but the daily grind was sending them in circles. We broke down the long-term goals into short-medium term milestones, implemented more structure in meetings, and clarified roles and responsibilities of the team.

Using a simple effort versus impact framework, we guided the team to prioritise actions in order to give them a clear focus. The goal was not to fix everything at once, but to agree on what mattered most now and what could wait. The result was a clear, shared plan and renewed confidence in how to move.

Outcomes and Outputs

Clear agreement on priorities and what the team would focus on next

Improved clarity around roles, responsibilities and decision ownership  

A shared action plan that reduced reactivity and ongoing stress 

Clear agreement on priorities and what the team would focus on next

We bring clarity and focus to complex situations, helping teams move forward without overwhelm.

Our approach is informed by years of working in global product teams, recognising patterns and applying what works in context.

Testimonial

“Ciara will help you gain clarity and structure. She does this in an engaging way, even pinpointing areas we hadn’t previously identified. We left our meetings feeling both excited and calm, with a clear sense of our next tangible steps. Thank you, Ciara, for all your help!”

Miriam Mower, Founding Partner, Open Psychology

Contact Us

If your team is growing and things feel heavier or less clear than they should, we can help. Book a short, no-pressure call to talk through your situation and explore whether a structured, human approach like this could support your team too.

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